24 Hour Phone Service:
770-253-8328
 
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Office Hours:
Monday-Tuesday, Thursday-Friday
8:00 a.m. to 6:00 p.m.
Wednesday 9:00a.m. to 6:00p.m.
Saturday 8:00a.m. to 12:00p.m.



Customer Service

Charter is committed to providing our cable TV customers the best in customer service. For example, we stand behind our service commitment with an on-time guarantee. We'll be on-time for your installation or it's free. And we'll be on-time for service appointments or you get a $20 credit. Guaranteed! Best of all, we're on-time more than 99% of the time.



Over the next several years, Charter will be investing billions of dollars in equipment upgrades -- opening the doors to the next generation of entertainment, information and shopping services.